Managed Detection & Response for Canadian SMBs
Round-the-clock monitoring with human-led investigation and one-click containment across your endpoints, identities, and cloud without hiring a SOC.
A complete security operations team.
Every feature your in-house SOC would build minus the hiring, tooling, and on-call rotations.
Cross-signal detections across EDR, identity, SaaS, and cloud telemetry 24/7/365.
- No alert goes unread, ever
- Coverage for nights, weekends, and holidays
- Tuned to your environment, not generic rules
Every escalated alert is reviewed by a senior analyst who decides if it's real before paging you.
- 99.4% true-positive rate on escalations
- Context written in plain English
- No 3 a.m. calls for noise
Isolate endpoints, revoke sessions, and disable accounts the moment we confirm a threat.
- Mean time to contain under 5 minutes
- Pre-approved playbooks ready to fire
- Attacker dwell time drops from days to minutes
Step-by-step remediation tailored to your stack and a post-incident report within 72 hours.
- Clear actions, not vendor PDFs
- Root cause and lessons learned documented
- Insurance-ready evidence pack included
MTTR, SLA performance, incidents, and trends written for non-technical stakeholders.
- Drop straight into a board pack
- Renew cyber insurance with confidence
- Quarterly roadmap for risk reduction
A dedicated group of analysts that learns your environment, joins your Slack, and escalates with context.
- One number to call during an incident
- Continuity across every shift
- Quarterly business reviews you'll actually attend
How Quantm MDR works step by step
From the moment a sensor fires to the moment your team is back to work, every step is handled by a named analyst following a tested playbook.
- 1Sensor deployment
We connect your EDR, identity provider, email, and cloud logs to our SIEM in the first 48 hours. No rip-and-replace we work with the tools you already own.
- 2Baseline and tune
During week one we baseline your normal activity and tune detection rules to your environment. Generic detections get replaced with environment-aware logic that cuts false positives by up to 90%.
- 3Alert triage
Every alert from every source is processed by our SIEM and run through automated enrichment. Noise is filtered. Anything that looks real is escalated to a human analyst immediately.
- 4Human analyst review
A senior analyst reviews the escalated alert, looks at surrounding context (what else was happening on that device, identity, or network segment), and makes a binary decision: real threat or false positive.
- 5Containment action
For confirmed threats, analysts execute pre-approved playbooks immediately isolating endpoints, revoking sessions, disabling accounts without waiting for a callback. Mean time to contain is under five minutes.
- 6Client notification
You receive a plain-language notification explaining what happened, what we did, and what you need to do next. No jargon. No 3 a.m. calls for noise.
- 7Post-incident report
Within 72 hours of every confirmed incident, you receive a full report: root cause, timeline, containment actions taken, and a prioritized list of changes to prevent recurrence.
MDR vs. traditional antivirus what's the difference
Traditional antivirus blocks known malware. MDR detects novel attacks, investigates alerts, and responds stopping breaches that antivirus misses entirely.
| Feature | Traditional Antivirus | Quantm MDR |
|---|---|---|
| Response time | None alerts require manual review | Under 5 minutes to containment |
| Human involvement | None automated signature matching only | Senior analyst reviews every escalation |
| Threat detection method | Known malware signatures and heuristics | Behavioural detection across endpoint, identity, email, and cloud |
| Coverage scope | Endpoint only | Endpoint, identity, email, cloud, SaaS |
| Reporting | Quarantine logs | Monthly executive report, post-incident report within 72 hours |
| Cost | Per-seat licence fee | Predictable monthly fee covering tooling, analysts, and operations |
What MDR covers and what it doesn't
We'd rather be honest about scope than oversell. Here's exactly what's in and out.
- Endpoint detection and response (EDR/XDR) across Windows, Mac, and Linux
- Identity monitoring Entra ID, Okta, Google Workspace
- Email threat detection (phishing, BEC, account takeover)
- Cloud workload monitoring AWS, Azure, GCP, M365
- SaaS application anomaly detection
- 24/7 analyst coverage including weekends and holidays
- Incident containment via pre-approved playbooks
- Post-incident reports and insurance-ready evidence packs
- Penetration testing or red team exercises (separate engagement)
- Vulnerability remediation we identify, you or your IT team fixes
- Physical security
- OT/ICS/SCADA environments (available as a scoped add-on)
- Compliance certification audits (SOC 2, ISO 27001) we provide evidence, not the audit
MDR for Canadian SMBs why it's different
Most MDR providers are built for enterprise. Our service is designed around how Canadian small businesses actually operate.
- Canadian data residency All telemetry and incident data is processed and stored in Canada. No cross-border data transfer issues for regulated industries.
- PIPEDA breach notification alignment We document every incident to meet the 72-hour breach notification requirement under PIPEDA. Your incident report is pre-formatted for the Privacy Commissioner.
- CCCS alignment Our detection rules and hardening recommendations align with Canadian Centre for Cyber Security guidance for SMBs, not just US-centric NIST frameworks.
- Flat monthly pricing No per-alert fees, no surge pricing during incidents. One number, every month, regardless of how many threats we contain.
- Named analyst team You deal with the same people every time. They know your environment, your business hours, and your risk tolerance.
Further reading
The business case writes itself.
MDR gives you the coverage of a security operations team with predictable cost, stronger evidence, and less operational drag.
- Replace a 24/7 SOC build-out easily $1M+ a year with a predictable monthly fee
- Go from contract to 24/7 monitoring in 7–14 days with no rip-and-replace
- Cut alert noise by up to 90% with tuned, environment-aware detections
- Generate SOC 2, ISO 27001, and cyber-insurance evidence in the monthly report
- Get one number to call when something happens at 2 a.m.
- Operate CrowdStrike, SentinelOne, Defender, Sentinel, Splunk, and more
From contract to coverage in two weeks.
Connect EDR, identity, and cloud sources in days, not months.
We baseline your environment and tune detections to your business.
24/7 monitoring with named analysts in your Slack or Teams.
Quarterly reviews with a roadmap for measurable risk reduction.
Common questions, answered.
The things buyers ask us most about scope, onboarding, and what you'll see in your monthly report.
Ask us anythingSee how MDR fits your stack.
Thirty minutes. No slideware. We'll map your current coverage, show you where attackers would get in first, and leave you with a working plan.