Comparison
QuantM vs a general MSP for security monitoring
A good MSP keeps people working. Security monitoring is a different job: investigating a risky sign-in at 2 a.m. and acting on it. Use these questions with any provider, including us.
| Question | General MSP (typical scope) | QuantM |
|---|---|---|
| Who investigates security alerts? | Often a shared inbox or the help desk, during business hours | Named security analysts, with an agreed after-hours process |
| What is monitored? | Devices, patching, and backups | Identity, email, endpoints, SaaS, and cloud accounts in scope |
| Who can contain a threat? | Depends on the contract and who is available | Containment authority agreed in advance, with escalation owners |
| What evidence do you get? | Ticket history and uptime reports | Security reporting you can use for insurers and client questionnaires |
| Does it replace your IT provider? | Not applicable | No. It works beside your MSP or internal IT |
The other option fits when
- You only need help desk, patching, and device management
- Your MSP already includes staffed security monitoring and can show you the scope
QuantM fits when
- Nobody is clearly accountable for security alerts
- An insurer or client has asked who monitors and responds
- You want security coverage without replacing your MSP
- Does our MSP already cover this?
- Ask who reviews security alerts, how fast, and what happens after hours. If the answer is vague, request the scope in writing.
- Do we have to change providers?
- No. QuantM adds security monitoring and response beside your current IT provider.